Aetna
CommercialAlso covers: CVS Health, Aetna Better Health, Meritain Health, Aetna Signature Administrators
Payer ID
60054
Standard Aetna commercial payer ID; Meritain and Better Health (Medicaid) plans differ.
Timely Filing Limit (TFL)
120 days from the date of service (commercial; varies by plan/contract)
Appeal Window
180 days from the claim determination (varies by plan)
Clearinghouse
Availity (primary), plus most major clearinghouses
Provider Services
888-632-3862
Claims Fax
Varies — confirm via portal / clearinghouse
Claims Address
Varies — confirm via portal / clearinghouse
Provider Portal
https://www.availity.com
Aetna routes most provider transactions through Availity. Owned by CVS Health.
Values vary by plan, region, and contract and can change. Confirm in the payer portal or with your clearinghouse before filing. Last verified 2026-06-24.
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