Last Updated: May 14, 2026
This Privacy Policy describes how Aethera Healthcare Solutions ("we," "us," or "our") collects, uses, and protects information when you visit our website or use our medical billing and revenue cycle management services. We are committed to protecting your privacy and complying with all applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
This policy applies to information collected through our website, our services, and our interactions with healthcare providers and their patients. By using our services or visiting our website, you acknowledge that you have read and understand this Privacy Policy.
Individually identifiable health information that is created or received by a healthcare provider, health plan, employer, or healthcare clearinghouse, and relates to the past, present, or future physical or mental health condition of an individual.
Information that can be used to distinguish or trace an individual's identity, including demographic data, medical information, and other data that is linked or linkable to a specific individual.
A healthcare provider, health plan, or healthcare clearinghouse that is required to comply with HIPAA.
A person or entity that performs certain functions or activities involving the use or disclosure of PHI on behalf of, or provides services to, a covered entity.
We collect information necessary to provide our medical billing and revenue cycle management services, including practice information, provider credentials, payer enrollment data, patient health information, demographics, insurance information, clinical documentation, and billing records.
We use information to provide billing and claims processing services, payment posting and reconciliation, denial management and appeals, reporting and analytics, communication with providers, and improving our services.
We implement AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access control, multi-factor authentication, regular security audits, employee background checks, and annual security training.
We share PHI only as authorized for treatment, payment, and healthcare operations, with business associates and subcontractors under BAA, for legal requirements, and never sell personal information.
We retain medical billing records for 7 years minimum, audit logs for 7 years, and website analytics for 26 months, in compliance with federal and state regulations.
You have rights to access your information, correct inaccurate information, accounting of disclosures, restriction requests, confidential communication preferences, and filing complaints.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take steps to delete such information.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact our Privacy Officer for any questions about this Privacy Policy or our privacy practices.
Email Privacy Officer