Professional patient collections that maximize revenue while preserving relationships.
Our professional patient collections services maximize revenue recovery while maintaining positive patient relationships through compliant, respectful communication strategies.
We handle statement generation, payment plan administration, collection agency coordination, and direct patient communication with full compliance with all federal and state regulations.
With our patient-centered approach to collections, you can increase collections, reduce days in accounts receivable, and maintain high patient satisfaction scores.
We combine automated collection workflows with personalized communication to optimize collections while preserving patient relationships and ensuring compliance.
Every collection activity undergoes compliance review and every patient communication is monitored for regulatory adherence and patient satisfaction.
WHAT'S INCLUDED
Every aspect of patient collections covered for maximum recovery and relationship preservation.
Patient statement generation and mailing
Automated payment plan setup
Collection agency referral management
Payment posting and reconciliation
Patient communication and follow-up
Financial hardship program administration
Credit card and ACH payment processing
Payment portal management
Insurance payment coordination
Write-off and adjustment processing
Collections reporting and analytics
Compliance with collection regulations
OUR PROCESS
Eight-step process ensuring effective collections while maintaining patient relationships.
PERFORMANCE METRICS
Measurable results that drive your revenue cycle success.
>65%
Collection Rate
>40%
Patient Payment Plan Enrollment
<45 days
Days in Collection
100%
Compliance Rate
CHALLENGES WE SOLVE
We handle the complexities so you don't have to.
Patient payment resistance
Complex insurance payment issues
Collection agency compliance
Financial hardship cases
Multiple payment method management
Patient communication challenges
Regulatory compliance complexity
FAQ
Answers to common questions about our patient collections services.
We offer flexible payment plans tailored to each patient's financial situation, with automated setup and monthly payment processing. Our payment plan enrollment rate exceeds 40% of eligible accounts.
We work with carefully selected, compliant collection agencies for accounts that don't respond to our direct patient collection efforts. We maintain oversight of all agency activities to ensure compliance.
We maintain strict compliance with all federal and state collection regulations including the FDCPA, TCPA, and state-specific requirements. All staff receive annual training on compliance requirements.
We accept all major credit cards, ACH payments, and offer online payment portals for patient convenience. Our payment processing systems are fully PCI compliant and secure.
We have established financial hardship programs that allow patients to apply for reduced payments or payment deferrals. Applications are reviewed compassionately while maintaining practice financial integrity.
Schedule a free consultation to see how Aethera can maximize your patient collections.
RELATED SERVICES
Additional services that complement our patient collections expertise.